Case Study: Retirement Housing Foundation

Retirement Housing Foundation Objectives:

  • Upgrade IT infrastructure
  • Increase 24×7 IT support
  • Increase ability to fully implement EHR
  • Ensure HIPAA compliance
  • Implement a disaster recovery plan

Solutions Provided:

Retirement Housing Foundation (RHF) is one of the largest non-profit providers of housing and healthcare services for seniors, the disabled and low-income families. There are over 20,500 RHF residents living in 185 communities across the United States. In 2015, they realized the need to improve their IT support in order to maintain the quality of services they provide. Upgrades to IT infrastructure, systems, and security services were necessary.

RHF determined they should consider outsourcing and hired Prelude to become a part of their team to keep up with the pace of their growth. The first phase of Prelude’s IT plan was to manage all IT responsibilities. IT infrastructure, software and systems were evaluated and a conversion plan was put in place to upgrade all IT systems and support. This included upgrades to the Data Center, servers, workstations, wireless access, desktops, printers and software.

Prelude completed all critical upgrades within a few months enabling RHF to fully transition to electronic health records. RHF and their employees gained access to Prelude’s 24×7 Service Desk. They no longer had to wait for weekday business hours to troubleshoot issues. They now rely on Prelude’s 24×7 IT support for software applications, desktop, hardware, kiosks, mobile devices and more.


Technology has become a crucial part of the modern business experience. Without functional computers and mobile phones, many business practices would grind to a halt. Unfortunately, breakdowns and malfunctions are an inevitable part of any machine, meaning businesses do grind to a halt until the issues are fixed. In order to keep your business running, it's crucial to have access to IT support when you experience technical difficulties.

If you're a healthcare company, long-term care provider, or small business in need of IT support at all hours, consider Prelude Services. We're a SSAE SOC
Compliant business dedicated to improving your security and functionality. We offer specific IT services for senior living care, nursing homes, retirement home services and assisted living, including 24/7 IT support. If you want to know how Prelude can help you, contact us today!