24×7 Service Desk

Technology is essential to most organizations, and when an IT system or component fails there can be a serious business impact.  Prelude supports your organization by offering a 24/7 IT support desk that is your contact for technology troubleshooting and optimization.

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Prelude’s IT Support Desk Services

Comprehensive IT support is essential for keeping day-to-day operations up and running.  Our team is committed to serving your business in any way it needs. We focus on responsive customer service and provide reporting on our performance and service levels.

We are always interested in hearing from our customers, so we survey every caller to make sure we are meeting or exceeding your service expectations.  We have defined service levels that we perform against, and we provide dashboards and reporting to show you how we’re doing against those commitments.

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The Benefits of Our 24/7 Support

Turning to the Prelude support desk for IT processes can offer many benefits to your company. With our 24/7 services, you gain:

  • Convenience: You can get in touch with us any time through your preferred method, whether it’s a phone call, email, or through our self-service portal.
  • Efficiency: IT issues can lead to extensive downtime for your company. With our team by your side around the clock, you can stop problems in their tracks and continue meeting your daily goals.
  • Scalability: At Prelude, our support services grow with you. Whether you’re introducing new technology or building out your team, our experts are prepared to answer your IT calls and maintain your company’s workflow day in and day out.

The Prelude team can act as an extension of your existing IT staff or take the place of an IT department altogether. We’re here to represent your technology needs, regardless of your company’s size or industry.

Choose Prelude for 24/7 IT Support Desk

Prelude Services represents your IT needs across industries. From healthcare and education to finance and sales, we’re here for your business. You can get in touch with our team today by filling out our online contact form. If you’ve already used our services before, give us a call at (800)-579-1047 or use our service request form.