Partner Success Stories

Genacross recognized that the current level of risk was unsustainable. As they observed colleagues moving forward with their IT management, they realized that they needed to find an IT provider with experience, and familiarity with the senior healthcare environment who could quickly get them up to speed.

Genacross selected Prelude Services to provide their organization with a comprehensive technology management program. Prelude functions as a true partner of Genacross. In working closely with clients like Genacross, Prelude functions as more than just a call center, but rather, an advocate to help manage the client's mission.

Prelude ensures that each of Genacross's five Senior Living communities and 13 affordable housing properties continue to function at the highest level on a 24x7x365 basis.

• Centralized IT hardware support
• Application support
• Application hosting
• Testing area for future development
• Data security
• VoIP telecommunication services
• Centralized Service Desk
• User training

Due to rapid growth in 2012, National Church Residences and their IT staff could no longer independently keep up with the technology decisions of the organization. In 2014 they outsourced all of their IT needs to Prelude Services.

Prelude Services gave National Church Residences the ability to focus their efforts on their growing business, without having the time constraints of managing their own IT systems. Prelude assumed the responsibility for managing all of their IT services, including networking, software, hardware, data security, and hosting.

National Church Residences also had a need to use a reporting solution that was customized for their financial and clinical reporting needs. Prelude Services was able to provide them with their Prelude Enterprise Reporting (PER) and Payroll Based Journal (PBJ) solution.

As a result of the many improvements implemented in our partnership, National Church Residences is well positioned for the future of healthcare, and focusing on their growing organization.

Retirement Housing Foundation (RHF) is one of the largest non-profit providers of housing and healthcare services for seniors, the disabled and low income families. There are over 20,500 RHF residents living in 185 communities across the United States. In 2015, they realized the need to improve their IT support in order to maintain the quality of services they provide. Upgrades to IT infrastructure, systems, and security services were necessary.

RHF determined they should consider outsourcing and hired Prelude to become a part of their team to keep up with the pace of their growth. The first phase of Prelude’s IT plan was to manage all IT responsibilities. IT infrastructure, software and systems were evaluated and a conversion plan was put in place to upgrade all IT systems and support. This included upgrades to the Data Center, servers, workstations, wireless access, desktops, printers and software.

Prelude completed all critical upgrades within a few months enabling RHF to fully transition to electronic health records. RHF and their employees gained access to Prelude’s 24x7 Service Desk. They no longer had to wait for weekday business hours to troubleshoot issues. They now rely on Prelude’s 24x7 IT support for software applications, desktop, hardware, kiosks, mobile devices and more.