Partner Success Stories

Genacross recognized that the current level of risk was unsustainable. As they observed colleagues moving forward with their IT management, they realized that they needed to find an IT provider with experience, and familiarity with the senior healthcare environment who could quickly get them up to speed.

Genacross selected Prelude Services to provide their organization with a comprehensive technology management program. Prelude functions as a true partner of Genacross. In working closely with clients like Genacross, Prelude functions as more than just a call center, but rather, an advocate to help manage the client's mission.

Prelude ensures that each of Genacross's five Senior Living communities and 13 affordable housing properties continue to function at the highest level on a 24x7x365 basis.

• Centralized IT hardware support
• Application support
• Application hosting
• Testing area for future development
• Data security
• VoIP telecommunication services
• Centralized Service Desk
• User training

Due to rapid growth in 2012, National Church Residences and their IT staff could no longer independently keep up with the technology decisions of the organization. In 2014 they outsourced all of their IT needs to Prelude Services.

Prelude Services gave National Church Residences the ability to focus their efforts on their growing business, without having the time constraints of managing their own IT systems. Prelude assumed the responsibility for managing all of their IT services, including networking, software, hardware, data security, and hosting.

National Church Residences also had a need to use a reporting solution that was customized for their financial and clinical reporting needs. Prelude Services was able to provide them with their Prelude Enterprise Reporting (PER) and Payroll Based Journal (PBJ) solution.

As a result of the many improvements implemented in our partnership, National Church Residences is well positioned for the future of healthcare, and focusing on their growing organization.

Albright Care Services is a faith-based, non-profit corporation serving Pennsylvania’s entire Susquehanna Valley. They offer a wide spectrum of care services in a number of locations throughout the area. They expanded their services to include Living Independently for Elders (LIFE) and Program of All-Inclusive Care for the Elderly (PACE). Albright Care Services partnered with Prelude in order to manage their growing organization successfully and efficiently.

Prelude evaluated Albright Care Services’ previous technology infrastructure and determined that Prelude’s IT solutions and 24x7 support could fulfill their needs. Prelude’s solution included a comprehensive IT infrastructure comprised of enterprise grade servers, data-links, secure data back-ups and security policies and procedures.

Albright also used Prelude’s Enterprise Reporting (PER) solution that would assist in maintaining their status as a PACE/LIFE organization. Prelude was able to customize the solution so it would fit their specific business needs.