Services We Offer:
Managed Service Provider
We are a managed service provider offering full and partial IT services to healthcare, senior living, education, transportation, and many other industries. Outsourcing your IT operations with a strong partner like Prelude reduces risk and allows you to focus on business strategy.
Cybersecurity is a critical capability for all organizations. We offer phishing exercises, vulnerability scanning and management, multi-factor authentication and secure access, single sign-on, cybersecurity assessments, policy guidance and incident response testing, HIPAA compliance audits, disaster recovery and business continuity, next-generation antivirus and firewall solutions, and more.
With Prelude IT outsourcing, you can offload all or parts of your organization's IT functions like desktop support, data center and cloud computing, help desk, network management, application support, project management, telecommunications support, and more. We'll work with you to transform your IT services so they align with your business objectives.
24/7 Service Desk
We provide 24 x 7 x 365 help desk support for your IT problems and service requests. Our analysts are all employed by Prelude and are able to resolve over half of the calls without needing to escalate to our second and third level support. We provide the ability to request service via phone call, email, and a self-service portal.
Prelude offers public and private cloud computing. We have data center facilities to host your systems that need to be on your private network, and support your applications that reside in the public cloud. Prelude is a Microsoft Partner and has expertise in helping you optimize your investments in Microsoft's cloud services.
Hardware & Software Support
We offer hardware and software support from networks and desktops to mobile devices and printers. Our team will help you establish hardware standards and manage technology lifecycles. We will help you leverage your spending power to get the best prices on your hardware and software purchases. We provide loaner devices and also help you with safe and responsible device destruction.
Your network is the foundation for all of your IT services, so it's critical that performance and availability are managed. Our team will monitor and update your network equipment, ensuring a reliable infrastructure is in place for your users. This includes installing and managing network switches, routers, firewalls, and wireless networks.
Prelude Enterprise Reporting (PER) is an enterprise-level reporting and analytics dashboard tool. PER helps you organize and analyze clinical, financial and payroll information and more. Learn more about how your organization can use PER with us.
Prelude has its own in-house software development group. Our team has designed and built complex business applications, data warehouse and analytics solutions, custom reporting, data integration, and intranet portals. We maintain industry certifications and have years of experience with providing secure software solutions to our clients. We love solving problems.
Prelude has over 20 years of experience as a successful managed service provider.
Prelude employs a full team of trained IT experts who have passion for customer service. As subject matter experts in network engineering, strategic planning, device management, software development and more, our team is ready to help you identify and implement IT solutions that will lower your IT costs, reduce risk to your organization, and improve availability and performance of IT investments.
Prelude is audited yearly against the SSAE 18 SOC 2 standards by a licensed CPA firm, which confirms appropriate security, availability, processing integrity and confidentiality are in place. Their assessment is published in a report which is shared with clients.
Prelude is a Microsoft Partner, and our employees maintain professional certifications in a variety of IT solutions, including cloud solutions, device deployment, data analytics, data management and more. We also hold certifications in project management, systems engineering, networking and hardware development, and we have the software development credentials needed to help develop software solutions and data warehousing.
Prelude is ready to help your organization optimize your investment in IT.
SSAE 18 Standards
Security and privacy are top priorities for most organizations. You want to keep your sensitive or proprietary information safe and comply with industry standards and regulations, such as HIPAA and PCI. Many organizations struggle to maintain the resources and budget to be compliant in these areas. Prelude Services offers IT management services that comply with SSAE SOC 2 standards. Passing these benchmarks allows us to provide you with reliable and top-quality IT services. Read more here.
The rapid pace of technology advancement, coupled with staffing and cybersecurity challenges, has put tremendous stress on many organizations. Prelude is a strategic partner you can count on to help overcome these IT challenges so you can focus on your core business competencies.
Created in partnership with Presbyterian Senior Living and Diakon Lutheran Social ministries over 20 years ago, our mission is to offer IT services that improve client productivity, enable business growth, and strengthen cybersecurity.
We currently support over seven hundred locations in over 40 states. Our clients depend on us as a trusted and proven partner to help optimize their investments in IT.
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