Prelude Hardware and Software Support

Hardware & Software Support

The technology that goes into your IT software and hardware doesn’t stand still — and with Prelude Services, neither does your technical support. Your healthcare organization needs proactive, comprehensive oversight of your IT hardware and networking to be successful in the age of HIPAA. Read on to discover what sets us and our tailored services apart from other IT support companies.

Hardware & Software Support Services 

Prelude’s hardware and software support covers all IT hardware and software including networks, desktops, laptops, mobile devices, and printers. We employ certified technicians who can help you purchase, install, and support all of these devices. Temporary equipment can be supplied in emergencies when critical hardware fails.

doctor standing and talking to patient

Plus, we already support more than 900 senior living and affordable housing facilities in over 40 states nationwide. So, we’re perfectly poised to identify — and solve — your software and hardware IT problems before they balloon into bigger issues that can negatively impact the daily services you provide to your patients. In addition, because we’re an SSAE 18 compliant organization, you can entrust us with your most vital data. We regularly undergo audits from the International Auditing and Assurance Standards Board to ensure our internal controls and security measures are fully up to the task at hand.

Software Support Services

Prelude can host all of your business software applications and web sites on our servers. We provide the technical support you need to make sure software and databases are optimized for peak performance and have the latest security and vendor updates. This is critical, since software developers are constantly updating their apps and programs through patches that can seem impossible to keep up with. Not doing so can leave your entire organization at risk to both cybercriminals and compliance issues.

Since your organization most likely uses a number of software programs — from patient portals to secure bookkeeping software — you can’t simply rely on your employees to stay current on which programs to use and which to update. With Prelude, you can go about your core business with the confidence your software is properly installed, as well as current and secure.

For forward-thinking enterprises that want to be up-to-date and functioning optimally, our software support services help keep the following types of programs, applications and packages well-maintained.

  • Email services 
  • Security and firewall software
  • Web browsers
  • Data management and electronic filing software
  • Bookkeeping, accounting and tax prep software
  • Proprietary software
  • Productivity software
  • Enterprise resource planning software
  • And much more

Prelude understands how much time it takes to interact with hardware and software vendors. We provide vendor management to deal with problems and upgrades so you do not have to take time away from supporting your business. Because we have multiple clients using the same hardware and software, we can leverage our vendor relationships to your advantage.

Hardware Support Services

In addition, your hardware also needs to be kept up-to-date or it could leave your organization and the data it handles open to a host of risks and threats. However, with all of the hardware choices — not to mention the plethora of vendors — available today, the path you take can be fraught with frustration and costly computer crashes if you don’t choose your hardware updates wisely.
With Prelude, you get peace of mind. Our hardware support services maintain and resolve problems with the your hardware and devices.

Then, when it’s time to source new equipment, Prelude understands how much effort it takes to interact with hardware and software vendors. We provide vendor management to deal with problems and upgrades so you do not have to take time away from supporting your business. Because we have multiple clients using the same hardware and software, we can leverage our vendor relationships to your advantage.

  • Certified technicians
  • Temporary equipment supplied in emergencies
  • Secure hosting of all business software and applications
  • Latest security and vendor updates provided
  • Vendor management
  • Desktop and device support
  • Mobile device management
  • Prelude Lockbox™ security

certified technicians

 

IT Hardware & SOFTWARE SERVICES

Through our IT service helpdesk, software and hardware solutions are only a call away. Because each member of our highly-trained staff is dedicated to supplying the best service to senior living facilities and healthcare organizations, you can count on getting the type of attention and support that puts your needs first — and keeps your business running smoothly.

Prelude Services offers support and maintenance for both hardware and software support systems - always will full HIPAA compliance in mind. For more information, contact us today by filling out a quick form!

If you are an existing Prelude client, please use our service request form or call (800)-579-1047