About Us
Prelude Services is an IT service provider, offering innovative and secure information technologies. With a strong foundation in supporting healthcare and senior care, we have grown our competencies over the years to be able to support many industries including education and transportation.
Our Story
Prelude Services was founded on the idea that IT software for healthcare organizations should be accessible and secure to protect the most vulnerable patients. Our owners, who themselves are senior living providers, recognized the need in the market for an industry resource that could assist them and other senior living providers in navigating healthcare IT solutions and protecting their information in the age of HIPAA.
We have worked in partnership with Presbyterian Senior Living and Diakon Lutheran Social Ministries to create a company whose mission would be to provide innovative, secure information technologies to senior living and care organizations. With that, Prelude Services came to be.
Today, Prelude Services supports over 700 senior living, long-term care, affordable housing and community service locations in over 40 states by providing secure IT software for senior living. We continue to work toward our goal of providing valuable technology to our clients, helping them enhance their data security and quality of service. Our clients depend on us as a trusted and proven partner to manage all of their information technology needs, and we can do the same for your organization.
Our Services
Managed Service Provider
We are a managed service provider offering full and partial IT services to healthcare, senior living, education, transportation, and many other industries. Outsourcing your IT operations with a strong partner like Prelude reduces risk and allows you to focus on business strategy.
Cybersecurity
Cybersecurity is a critical capability for all organizations. We offer phishing exercises, vulnerability scanning and management, multi-factor authentication and secure access, single sign-on, cybersecurity assessments, policy guidance and incident response testing, HIPAA compliance audits, disaster recovery and business continuity, next-generation antivirus and firewall solutions, and more.
IT Outsourcing
With Prelude IT outsourcing, you can offload all or parts of your organization's IT functions like desktop support, data center and cloud computing, help desk, network management, application support, project management, telecommunications support, and more. We'll work with you to transform your IT services so they align with your business objectives.
24/7 Service Desk
We provide 24 x 7 x 365 help desk support for your IT problems and service requests. Our analysts are all employed by Prelude and are able to resolve over half of the calls without needing to escalate to our second and third level support. We provide the ability to request service via phone call, email, and a self-service portal.
Cloud Computing
Prelude offers public and private cloud computing. We have data center facilities to host your systems that need to be on your private network, and support your applications that reside in the public cloud. Prelude is a Microsoft Partner and has expertise in helping you optimize your investments in Microsoft's cloud services.
Hardware & Software Support
We offer hardware and software support from networks and desktops to mobile devices and printers. Our team will help you establish hardware standards and manage technology lifecycles. We will help you leverage your spending power to get the best prices on your hardware and software purchases. We provide loaner devices and also help you with safe and responsible device destruction.
Network Management
Your network is the foundation for all of your IT services, so it's critical that performance and availability are managed. Our team will monitor and update your network equipment, ensuring a reliable infrastructure is in place for your users. This includes installing and managing network switches, routers, firewalls, and wireless networks.
Enterprise Reporting
Prelude Enterprise Reporting (PER) is an enterprise-level reporting and analytics dashboard tool. PER helps you organize and analyze clinical, financial and payroll information and more. Learn more about how your organization can use PER with us.
Software Development
Prelude has its own in-house software development group. Our team has designed and built complex business applications, data warehouse and analytics solutions, custom reporting, data integration, and intranet portals. We maintain industry certifications and have years of experience with providing secure software solutions to our clients. We love solving problems.
FOR ANY INQUIRIES, PLEASE CALL OR EMAIL US:
800.579.1047
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information@preludeservices.com
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717.441.2410
