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David Mangold

Resident Technology Support

Resident Technology Support

Technology is essential for effective communication within the senior care industry. Fully functional technology enables workers to do their jobs more efficiently and allows residents to connect with off-site friends and family members better. To keep digital devices up and running, senior community and assisted living technology support is crucial.

In this article, we'll look at why onsite technical services are important for senior living communities and the benefits of working with a professional IT provider for senior living technology support. 

Onsite IT Services for Senior Living Communities

Because technology is constantly evolving, it can be difficult to keep up with the latest advancements and solutions. The overwhelming nature of technology combined with the consistently changing HIPAA standards for healthcare providers can put senior living and care organizations under an extreme amount of stress. However, onsite IT services can help those in the senior healthcare community avoid technical troubles and continue offering the highest quality of care.

Having a team of IT experts who can quickly identify and neutralize the matter is oftentimes more efficient than having regular staff troubleshoot the issue. Working with an IT service provider can help senior living communities create a safe, comfortable environment equipped with the technology necessary for delivering the care residents need. A professional IT service will also be able to help set up devices and solve technical troubles for residents.

Here are the top five advantages to working with an onsite IT services team:

  • Cybersecurity: Many organizations are unaware of the specific steps they need to take to keep their network and data secure. With reliable onsite IT support, any potential data security issues can be addressed quickly to avoid any major data breaches or future network failures.
  • Speed: Devoting hours to trying to figure out a technological problem on your own can be frustrating. Instead, call a professional and have the issue repaired faster than it would take to figure out the solution by yourself. In addition to getting an efficient fix, leaving the IT services to the professionals can save an organization from accidentally worsening a tech issue.
  • Reliable Wi-Fi: Nowadays, Wi-Fi is essential to running a successful organization. A large senior living community can be intricate, with multiple facilities in need of total Wi-Fi coverage at all times. An onsite IT service can help develop a wireless strategy for your organization that will provide the mobility your staff needs to serve residents best.
  • 24/7 IT supportWhenever technology is involved, some issues are bound to come up, often at the most unexpected times. Because technical issues within the healthcare field can be urgent, it's crucial to have a solid IT support system. Partnering with an IT service will ensure your senior living community receives dependable IT help any hour of the day.
  • Customized solutions: When it comes to technology, there's no one-size-fits-all solution because every organization has slightly different needs. An onsite IT service will provide IT plans to address your senior living community's specific needs, then help you implement those plans to keep your technology running smoothly.

Technology Support Setup

Technology Support Setup for Senior Living Communities

Setting up IT support for a senior living community provides your facilities with protection against potential IT issues as well as a reliable help center for future IT problems. When dealing with new devices, it's important that they are set up well to ensure all of the programs necessary for running your senior care center are fully functional. From computers and laptops to tablets and printers, be sure to work with an IT support service to securely connect to the Internet and install software properly.

For senior living communities with older PCs and technology, the programs can be brought up to date, excess data can get cleaned up and the overall operating power can be increased. An IT support service will also help eliminate any viruses harming your computers and install security software to fend off future attacks at the first support setup meeting for your facility.

When initially setting up nursing home technology support, a good IT support company should also offer these four fundamental services:

  • Cloud computing: As cloud-based software applications continue to steadily grow in popularity, cloud computing services will be key to keeping a senior living community's technology up and running smoothly.
  • Network management: Your IT servicer should provide the network management your senior healthcare center needs to support your data, Internet, voice and video needs.
  • Hardware and software support: Certified technicians can help you choose, install and continuously support the hardware and software for all of your devices.
  • Enterprise reporting: Be sure to work with an IT service that offers enterprise reporting that will help your senior living community stay informed on all the latest data it needs to remain within HIPAA regulations and operate effectively.

Technology Support Repair for Senior Living Communities

Once your center's tech network and all its devices have been properly set up, it will need to be maintained. Your tech is only as good as how reliable it is, so it's imperative to keep it operating smoothly. To prevent residents from becoming frustrated with malfunctioning technology, your senior living community will need a source of 24/7 IT support to cover services such as repair and maintenance for computers, tablets and mobile devices.

Because technology has become such a big part of everyday life, your nursing home needs a dependable technological service that can properly set up digital devices to help prevent IT issues before they occur as well as get your technology back up and running when tech problems do arise. When you partner with a good tech support service, you will get expert advice about how to avoid unexpected breakdowns and a speedy, stress-free way to get devices repaired whenever needed.

A reputable IT support and repair service will provide these onsite tech solutions:

  • Installing email and spam filters
  • Setting up proxy servers with thorough cybersecurity protection
  • Implementing the latest link analysis, URL and attachment sandboxing
  • Conducting advanced malware analysis
  • Overseeing penetration testing
  • Updating plugins
  • Backing up data or running file transfers
  • Connecting external hard drives or multiple PCs for data transmission and file storage
  • Managing the system's network

When your senior living community's technology is operating at its highest level, your entire facility will function more efficiently, and the residents can enjoy their personal devices to the fullest. Instead of continually dealing with irritating technology breakdowns, your senior living community as a whole can breathe easier thanks to reliable onsite IT support.

Contact Prelude Services

Contact Prelude Services for Onsite Resident Technology and IT Support

If you want the best onsite resident technology and IT support for your senior living community, contact Prelude Services to find out how we can help keep your tech performing at its best. At Prelude, we offer all of the previously listed IT services along with mobile, tablet and PC setup, repair, maintenance, Wi-Fi support and more. We streamline and standardize IT processes to minimize downtime and enhance the quality of your technology.

Make your senior living community a more technologically enriched environment by taking advantage of Prelude's full installation and maintenance services today.

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