Management
At Prelude Services our goal is to make you feel like we are a part of your onsite organization.
Project & Account Management
We want to make you feel like we are part of your onsite organization. By assigning every client a full-time account manager, we get to know you and your business. Regularly scheduled meetings are held to review current projects, assess timelines, showcase new technologies, and discuss any service issues. We also share the results of satisfaction surveys we continually send out to your users.
Project Management Benefits
- A standard project management template is used for every project we work on with you to ensure requirements are met in a timely manner and cost overruns are minimized.
- You have access to the implementation plan via our portal to constantly stay abreast of all phases of projects.
- Major deliverables and milestones are clearly identified and tracked.
Account Management Benefits
- Allows management to have control over priorities for new initiatives.
- Sets management expectations for projects.
- Allows management to track all information technology service requests.
- Provides opportunity to update long-term strategy planning.
Site Assessment & Implementation
Organizations continue to expand current campuses, build new communities, and acquire other entities at record speeds. With all the administrative and regulatory details involved, who wants to worry about IT? Prelude works with you to ensure current or pending expansion plans advance smoothly and provide detailed reports that allow you to assess items that need addressed to ensure a smooth roll-out.
Assessment Services
- Full inventory of current software applications in all areas:
- Clinical
- Billing
- Financial
- Dietary
- Maintenance
- Resident Trust
- Therapy
- Ancillaries
- Human Resource
- Time and Attendance
- Marketing
- Full inventory of all hardware:
- Desktops
- Laptops
- Thin Clients
- Servers
- Network Equipment (routers, switches)
- Printers (local and network)
- Assessment of Telecommunications Equipment
- Wiring closets
- Phone switches
- Phones
Implementation Services:
After the assessment document is jointly reviewed by you and Prelude, we determine what hardware, software, and resources will be needed to facilitate a successful roll-out. We purchase the necessary items and provide you with a detailed implementation schedule so you can be assured your timeframes are met.
