Values
The seven values of Prelude Services not only reinforce the value we bring to our clients, but also serve as the foundation to a business relationship which produce the financial and operational benefits.
01. Cost for IT is usage driven.
At Prelude Services, clients don't throw away capital to inefficient systems; instead clients simply pay for the amount of IT resources they actually use. Excess hardware capacity is not maintained internally, which frees-up capital.
02. IT costs are controlled.
IT support is provided by a single source. Our clients are not surprised by unplanned support costs when internal IT needs to acquire external technical support for technology they cannot implement or support.
03. Additional costs are included.
Expensive Disaster Recovery services are included. Our clients do not have to worry about a Disaster Recovery plan being compliant with HIPAA regulations because Prelude is a SAS 70 Type II certified organization. This certification process sanctioned by the American Institute of Certified Public Accountants, exceeds internal IT general control requirements of an audit. This means our clients' systems hosted at Prelude are secure and in compliance with regulations.
04. Strategic business value.
Our clients are able to spend more time on new technology initiatives. According to a recent survey, the average internal IT organization spends over 60% of their budget on support and maintenance. Prelude is able to provide a comprehensive level of custom support and development options that goes well beyond IT infrastructure support. Software development, advanced communications, and resident-based IT services are some examples of Prelude's service offerings.
05. Business improvements are made
through technology.
Prelude is responsible for making sure systems are fully installed and properly used for maximum productivity. Software is integrated so you do not have to manage redundant processes and data.
06. Our methods are fully tested and
proven before being put to use.
Prelude supports a systematic testing methodology that includes user sign-off and debugging before full installation. We provide testing and training environments so users can experiment before implementing a change or new software release.
07. We help our clients create and
sustain user competency.
Prelude provides an IT skills assessment of newly hired or new computer users to determine training needs before employees start using a computer. We also monitor user performance problems and identify employees who need additional training. Professional training programs are available to match the work users are performing. Prelude has a group of business specialists who are experienced with a number of applications and have the business and technical expertise to learn new applications.
