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Committed to the client and you.

Core Values

Prelude team members are committed to a jointly created set of values and are motivated to provide exceptional service to clients. Our values are the underlying principles that guide our actions.

Respect for Others


Co-workers, Customers, & Vendors
Behaviors:
  • Honor others' time and needs
  • Avoid degrading others verbally
  • Address disagreements constructively
  • Give others' ideas a fair hearing
  • Avoid pre-judging customers' needs; listen, seek to understand
  • Pay attention
  • Exhibit tolerance for others' viewpoints
  • Practice patience with others, co-workers, and customers

Sound Judgement


Balance, Conserve, & Assess
Behaviors:
  • Balance clients' and Prelude's needs
  • Avoid jeopardizing Prelude's financial health
  • Conserve Prelude's resources (i.e. good stewardship)
  • Assess client needs fully, then apply a solution that meets those needs within the terms of our service agreements
  • Make an effort to understand the financial basics of Prelude's services (i.e. costs, margins, billing rates)
  • Follow escalation procedures

Personal Responsibility


Ownership, Initiative, & Suggestion
Behaviors:
  • Understand and fulfill your job responsibilities
  • Follow through on customer request(s) to the end (internal or end user)
  • Take "ownership" for resolving problems
  • Take personal initiative for your personal/professional development
  • Take responsibility for sharing suggestions and concerns with managers (versus just complaining)
  • Take initiative to suggest service or company improvements
  • Speak up on behalf of clients' needs
  • Cooperate with co-workers
  • Respond to customer requests in a timely manner

Open & Honest Communication


Up, Down, Inside, Out
Behaviors:
  • Share client/company information with each other (up, down, sideways)
  • Practice complete honesty internally about company matters, even "bad news"
  • Tell customers what we can and cannot provide for them
  • Represent Prelude honestly to clients, vendors, and others
  • Understand what's appropriate to share with customers

Innovativeness


Suggest, Improve, & Contribute
Behaviors:
  • Introduce new technology to customers
  • Make suggestions to improve business processes
  • Make suggestions to improve Prelude's customer service
  • Practice fresh thinking; "outside the box"
  • Contribute ideas for making Prelude a more enjoyable workspace